Can Amtrak’s David
As time allows, I will indict David Gunn for allowing Cornwells Heights
Amtrak service to fly so far beneath Amtrak’s own radar that the Cornwells
Heights station manager didn’t even know that two trains stopped there every
morning on their way to New York. (The
manager had noticed an Amtrak train repeatedly “not moving” around 8:10 a.m.
each day at the northbound platform.
This was how the manager knew that one train stopped. The other one, apparently, got away clean.)
Coming from metropolitan transit systems, perhaps Mr. Gunn did not realize
that those very metropolitan transit systems can actually mask
the presence of a national system.
Perhaps he did not realize that, especially at stations served by both
Amtrak and local rail, Amtrak might actually need to hang out a sign to let
people know they’re there.
We may never know how many millions of dollars in revenue were never taken
in because of the egocentric notion that Amtrak, the flagship line of American passenger
rail transport, somehow magically exudes its presence wherever it may go (sort
of like the way cordless phones work around the house). No self-respecting Fortune 500 company would
ever completely forget to promote itself.